Delivery

We endeavour to despatch all orders received within five days, but please note that shipment times are estimates and we do ask for your patience during busy periods. We will send you an initial email confirming the receipt of your order, then a further email confirming despatch, please refer to these for further information on the shipment of your order. As we proudly make all of our items by hand, with charms sourced by artisan specialists in the Far East, we may experience delays in stock delivery. If this happens, we will contact you.

All UK deliveries will be made via Royal Mail 'first class signed for' or 'special delivery' depending on the value of your order. In both cases, they will require a signature upon delivery. Please allow up to 3-5 business days for standard UK delivery, 'special delivery' is usually delivered in 1-2 business days. You can track the progress of your order via your online account.

Postage costs will depend on the size and weight of your order, please see below for an outline of charges:

UNITED KINGDOM – FREE STANDARD DELIVERY ON ORDERS OVER £75

Standard Delivery – Royal Mail first class 'signed for'
£2.95

EUROPE – FREE STANDARD DELIVERY ON ORDERS OVER £100

Standard Delivery – Royal Mail first class 'signed for' (5-10 days service and requires signature upon delivery)
£7.95

INTERNATIONAL – FREE STANDARD DELIVERY ON ORDERS OVER £150

Standard Delivery – Royal Mail first class 'signed for' (7-10 days service and requires signature upon delivery)
£10.95

*Please note on all non-EU shipments customs and duty charges will be issued on delivery - it is the customer's responsibility to pay for these charges. Alyssa Jewellery Design regrets it cannot calculate these charges, if you are concerned please confirm the charges with your local customs agent prior to ordering. Any goods returned, due to custom charges not being paid will be refunded minus associated charges.